Founded in 1997 as a business unit within General Electric, Genpact LTD has since bloomed into a leading global professional services firm that specializes in managing digital operations for multinational corporations. It was designed to maintain GE's back-end administrative functions such as finance, accounting and information technology. Subsequently, Genpact was spun off and became an independent company in 2005.
Its name, 'Genpact,' stands for "Generating business impact", reflecting the core objective of the company to drive powerful, data-informed decision making for its clients through digitally-led innovations and process science expertise. With a current workforce of approximately 96,500 employees spread across 25 countries, Genpact provides services in over 30 languages to more than 700 clients worldwide.
Serving industries including banking, financial services, insurance, capital markets, consumer goods, life sciences, healthcare, high-tech, and industrial manufacturing, Genpact is committed to transforming the way businesses operate. Its services extend to digital transformation, data analytics, Lean Digital, artificial intelligence, automation, and robotic process automation, among others. The firm integrates these technologies and capabilities with the domain and process expertise, by which they run thousands of processes for hundreds of Fortune 500 companies.
The company is currently headquartered in Hamilton, Bermuda, while its primary operational presence is located in India. Genpact trades on the New York Stock Exchange under the ticker symbol 'G'.
With an unyielding focus on driving process innovations, client satisfaction, and improving the rate of return on investments for clients, Genpact has achieved consistent growth since its establishment. The company reported revenues of over $3.5 billion in 2020, highlighting its steady pace towards becoming a significant player in the realm of digital-led innovation and digitally-enabled intelligent operations.
The company's remarkable success can be attributed to its cultural DNA of curiosity, incisiveness and courage; this culture of lean and agile thinking combined with its deep industry-specific expertise enables Genpact to see change differently and to act boldly to make transformation measures more effective and successful. Genpact is not just a company striving to oversee digital-led transformations, but it is a trailblazer, challenging the status quo and introducing new ways to drive exponential business impact and growth.