PetMed Express, Inc. (PETS) is a leading pet pharmacy offering prescription and non-prescription pet medications, health products, and supplies for dogs and cats. The company, headquartered in Delray Beach, Florida, was founded in 1996 and since then, it has played a significant role in providing health solutions for pets across the United States.
The company operates through its subsidiary, PetMed Express, which primarily conducts its business through the internet, telephone contact center, and direct mail/print. Its website, www.1800petmeds.com, serves as the most popular platform for the purchase of pet medications and supplies, accommodating orders 24/7 with veterinary prescriptions verified within 24 hours. The products sold include a broad range of choices, from vitamins and supplements to flea and tick control medication. The company assures the authenticity and high quality of the products it provides.
Recognized as America's largest pet pharmacy, the publicly-traded company is also listed on the NASDAQ under the trading symbol "PETS". Despite intense competition in the pet medications market, PetMed Express has maintained a steady market presence with its competitive pricing, convenience of home delivery, and excellent customer service. Superior service is one of their primary commitments, promising a 100% product guarantee, rapid order processing, and a thorough review of all prescriptions by licensed pharmacists and pharmacy technicians.
PetMed Express has also been acclaimed for its industry-best practices. It was named in Forbes Magazine’s list of “Best Small Companies in America” for six consecutive years. Additionally, they won the Bizrate Circle of Excellence award for eight years straight, applauding their superior online customer service.
Despite the challenges of the COVID-19 pandemic, PetMed Express has remained resilient, leveraging the rising trend of the pet industry and experiencing significant growth in sales as more pet owners started shopping online.
As an environmentally conscious company, PetMed Express promotes responsible pet ownership and animal healthcare through several initiatives. This includes its multi-channel educational resources and community involvement. In support of creating a sustainable planet, PetMed Express also fosters environment-friendly practices within its operations.
In the future, PetMed Express is keen on leveraging technological advancements to continue providing the best possible service and product assortment to all pet owners, contributing further to the overall wellness and happiness of pets across the United States.