TTEC Holdings, Inc. (TTEC) is a global customer experience (CX) technology and services company established in Englewood, Colorado, in 1982. The company focuses on design, implementation and management of transformative enterprise-level customer experiences. With approximately 60,000 employees and delivery centers in 27 countries, TTEC services clients in diverse industries such as telecommunications, financial services, healthcare, retail and technology.
A significant participant in the business process outsourcing (BPO) industry, TTEC's size and global reach allows it to offer a comprehensive range of capabilities, including customer support, consulting, technology, and training. The company is known for its innovation in customer management and its cutting-edge technology that connect clients with their customers. TTEC's suite of solutions help businesses anticipate and meet their customers' needs, thus improving customer satisfaction and loyalty.
TTEC operates under two main segments: TTEC Digital and TTEC Engage. TTEC Digital strategizes, designs and builds transformative CX for clients, harnessing digital tech to improve how companies and customers interact. On the other hand, TTEC Engage deploys and delivers the technology and operational capabilities provided by TTEC Digital.
Over the years, TTEC has been recognized with numerous awards for innovation and excellence in customer experience. It has also earned several honors for its commitment to employee satisfaction, diversity, and corporate social responsibility.
From its roots as a pioneer in the contact center industry, TTEC has become more than just a provider of customer service outsourcing. It’s a strategic partner helping businesses to navigate the complexities of a digital, customer-centric world. With its trademarked Humanify® Customer Engagement as a Service offering, TTEC equips businesses with a holistic, data-driven, and digitally enabled approach to customer experience.
To stay on top of trends and maintain its competitive position, the brand continually augments its services with acquisitions. Especially, the additions like digital strategy firms Peppers & Rogers Group, and Motif, an AI and digital services firm, have expanded TTEC's services in strategy, data analytics, and AI.
In conclusion, TTEC Holdings, Inc. continues to transform customer experiences in a hyper-connected world, bringing a blend of technology and services that drive customer engagement and business growth worldwide.