Community Bank System, Inc. (CBU) is an American bank holding company, headquartered in DeWitt, New York, a suburb of Syracuse. It operates the Community Bank, N.A., with over 240 branches across Upstate New York, Northeastern Pennsylvania, Vermont, and Massachusetts. The company provides an array of banking and financial services and prides itself on its commitment to the communities it serves.
Founded in 1866, Community Bank System, Inc. has a long tradition of providing its customers with high-quality banking products and exceptional customer service. Its comprehensive offerings include deposit and lending products, wealth management (through its affiliate, Nottingham Advisors, Inc.), business banking solutions, and investment services.
Community Bank System, Inc. is recognized for its sustained financial stability and consistently ranked as one of America's best banks. It operates under a solid financial foundation, having over $14 billion in assets as of 2021. Moreover, its strong financial performance has led it to be listed on the S&P 400 index.
Despite being a large entity, CBU maintains a hands-on approach, ensuring all operations are customer-centric. The bank focuses on relationship banking backed by technologically advanced services like online and mobile banking, which helps in staying connected with customers, meeting their financial needs and pursuing growth opportunities.
Community Bank System, Inc. is actively involved in the community through its 'Banking on the Future' program, which includes financial literacy courses, scholarship programs, and volunteerism. It has been recognized for its philanthropic efforts with several awards. The bank played a significant role in helping its customers and communities navigate through the COVID-19 pandemic by participating in the Paycheck Protection Program and providing other financial support.
In terms of governance, Community Bank System, Inc. is led by a capable management team and a diverse board, under the stewardship of Mark E. Tryniski, the President, and Chief Executive Officer. They are committed to maintaining high levels of ethical standards, transparent in their communication, and are driven by long-term, value-oriented decision-making, further cementing investor confidence in the company.
Through its commitment to robust customer service, financial strength, and community involvement, Community Bank System, Inc. doesn't just aim to be a bank where people go to, but a bank where people go back to. It continues to be a banking leader and aims to ensure financial wellness for its customers for many more generations to come.