D-MARKET Electronic Services & Trading (HEPS) is a leading e-commerce organization based in Istanbul, Turkey. The company operates under the umbrella of its widely popular brand name, "HEPSİBURADA" which means "everything is here". Since its establishment in 1998, the company has played a significant role in shaping the e-commerce landscape in Turkey.
The founder, Hanzade Doğan Boyner, envisioned a platform where buying and selling could be made easy, economical, and efficient. With this in mind, D-MARKET launched an unmatched online retail platform in Turkey. Here, consumers can access an extensive range of products across multiple categories, from electronics and fashion to furniture and groceries. In fact, it offers more than 55 million products from about 50,000 sellers, making it one of Turkey’s largest online marketplaces.
Moreover, D-MARKET's 'HEPSİBURADA' has dynamically transformed the e-commerce sector in Turkey. Amidst changing customer needs and behavior brought about by the digital age, the company has uniquely positioned itself to leverage its extensive product portfolio, efficient delivery network, and secure payment systems. Its innovative approach and strong customer-centric focus have helped the company to rise above its competitors and establish itself as a pioneer in the industry.
In addition to providing shoppers with a vast array of products to choose, D-MARKET Electronic Services & Trading (HEPS) also actively supports small and medium-sized enterprises (SMEs). It offers them the opportunity to extend their businesses online, thereby reaching out to a wider customer audience.
As a technology enthusiast, the company unabashedly embraces data-driven insights, digital technology, and AI to provide superior customer service. Through its state-of-the-art technology infrastructure, D-MARKET has been able to personalize the user experience to offer targeted product recommendations to its visitors.
Overall, D-MARKET Electronic Services & Trading (HEPS) has been successful in delivering a seamless online shopping experience to its customers for more than two decades. Through its relentless efforts to innovate and evolve, it has significantly contributed to the development of e-commerce industry in Turkey. Despite many challenges, the company has remained resilient and focused on its mission to make online shopping accessible, efficient and enjoyable for all, thereby living up to its brand promise—"everything is here".