ServiceNow Inc. (NOW) is a leading global software company that delivers digital workflows, enabling organizations to redefine and optimize their operations. Headquartered in Santa Clara, California, the company is listed on the New York Stock Exchange under the ticker "NOW." With a mission to make the world of work operate better for everyone, ServiceNow is a pioneer in workflow automation and business process management.
The company was established in 2004 by Fred Luddy, initially being known as "GlideSoft." In its nascent days, the firm focused on IT service management (ITSM) applications. However, over the years, ServiceNow has much evolved and expanded, providing suites of applications addressing diverse aspects of business, including operational functions, customer service, security, HR, and more.
ServiceNow's primary product is the Now Platform, a cloud-based platform that offers services to automate various business processes. Its innovative technology transforms slow, manual ways of working into modern, digital workflows that are efficient and manageable. The platform can be tailored to specific industry demands or to adhere to unique company requirements, making it extensively adaptable.
With customers spanning all industries and company sizes, ServiceNow's compelling platform plays an increasingly vital role in company operations. Its client list is noteworthy, including approximately 80% of the Fortune 500, such as Deloitte, KPMG, Siemens, and Cisco. As of 2021, the company reported having over 6,900 enterprise customers worldwide, with hundreds more signing up every year.
Despite the market conditions, ServiceNow exhibited resilience during the Covid-19 pandemic, leveraging their solutions to aid organizations shifting to a remote workforce. The company’s revenues surpassed $4.5 billion in 2020, seeing impressive growth.
ServiceNow's success can be largely attributed to its commitment to innovation, its intense focus on putting customers first, and making their customers' work lives smooth and simple. The company has a repute for listening to its clients, building strong relationships, and continually improving their platform and services to meet the evolving needs of businesses.
ServiceNow has also been recognized for their company culture and has earned awards for being an outstanding place to work. This includes designation in the "Top 100 Best Companies to Work For" by Fortune, showcasing their dedication not only to customer success but also to creating an inclusive, vibrant workplace.