O'Reilly Automotive Inc. (ORLY), headquartered in Springfield, Missouri, is one of the largest and most recognized automotive aftermarket parts retailers in the United States. The company was first established by Charles Francis O'Reilly and his son, Charles H. O'Reilly in 1957, with its culture deeply rooted in the automotive industry since its inception. Over the years, O’Reilly Automotive Inc. thrived on the company’s philosophy of excellent customer service, something that serves as a fundamental cornerstone for their remarkable success.
Currently, ORLY operates over 5,600 stores in 47 states across the U.S, employing over 80,000 team members. It offers an array of automotive parts, equipment, and accessories, serving both the DIY (Do-It-Yourself) and DIFM (Do-It-For-Me) markets. The products offered by ORLY cover virtually every aspect of automobile repair and maintenance, including batteries, brakes, chassis parts, engine parts, tools, belts and hoses, amongst others.
In addition, O’Reilly also provides enhanced services and programs to its customers, such as its O’Rewards Loyalty Program, which offers customers points for every purchase that can be used for discounts on future purchases. The company is also known for its commitment to recycling and environmental sustainability, offering battery recycling and used oil and oil filter recycling.
Financially, ORLY has consistently demonstrated robust performance, having reached a total revenue of $11.6 billion in 2020, despite the challenging circumstances presented by the global pandemic. It has also had a steady rate of expansion, opening new stores and distribution centers annually, catering to a rapidly growing customer base.
O'Reilly Automotive Inc. has gained a strong industry reputation for its commitment to quality, customer service, community engagement, and environmental consciousness. Its continuous growth, financial strength, robust business model, and high level of customer loyalty clearly indicate the company's position as a leader in the automotive aftermarket industry.